If you are travelling in a group, use several doors to get on and off. Since the coaches are continuously connected inside, you will still be able to stay together as a group.
Children's groups should always be accompanied by adults who should enter and leave the train first. This way, there will be an adult with the children in case the group gets separated.
If you want to travel with a children's group and still don't feel safe, we recommend you to call the operations control center in advance: telefon 0911 283-4646. Then, our staff can either help via video call or directly at the station.