VAG Services for all your needs

We are dedicated to putting you in motion

To keep Nuremberg moving is our ultimate ambition! That is why we provide many and diverse Special Servicesto make your journeys as comfortable as possible. And of course we pay attention to the specific needs of our different customers in all our vehicles and stations.

[Translate to EN:] Serviceangebote der VAG © VAG - VAG

Personal assistance in the VAG Customer Service Center

If you need any advice or want to talk to us personally, we are happy to see you in our Service Center. There, you can find information on Tickets or special bargains and of course buy any of our tickets as well as merchandise. If you have an urgent request, please use our Contact Form to receive a quick answer.

VAG Customer Service Center
Underground station in Nuremberg Central Station, Königstorpassage

Monday to Friday:
07:00 am - 08:00 pm
09:00 am - 02:00 pm

Always prepared for emergencies

For medical emergencies, we have a first aid defibrillator in our VAG Service Center.

Lost and found

Lost property found in our vehicles or facilities will be securely stored in the Lost Property Office (Ger.: Fundbüro) of the City of Nuremberg. You will find this at Siebenkeesstraße 4 – or give them a telephone call in advance, the number is: 0911 8100-9770


Informiert umfassend in allen Fragen zu Verkehr, Tourismus und zur Stadt Nürnberg.

Special Services

Nach 20 <<<uhr halten unsere Busfahrer für Sie auch zwischen den Haltestellen oder rufen Ihnen ein Taxi.

© VAG - Stephan Sachs

Alle Sicherheitsvorkehrungen in unseren Fahrzeugen im Detail sowie Tipps für Gruppenfahrten.

Further information

Contact us

We will be happy to hear from you.