Mobility with wheelchair and baby buggy
Reach your destination with the VAG
Some of our passengers have limited mobility or need to transport a baby buggy. Therefore, it is our aim to design public transport vehicles and stations in a way that makes them easily accessible for everybody.
Passengers who need the support of a wheelchair can find information on the positions of the doors of our Trams, and which door offers the easiest way to enter here.
The edges of the underground station platforms have a noticeably different surface structure than the rest of the platform. This makes the navigation for visiually impaired or blind travelers easier. Moreover, visual and acoustic signals on the trains will help you to get on or off safely.
We recommend wheelchair users enter the train close to the driver's cabin when using underground trains of the line U1 – that way the driver can see when you need assistance. In driverless underground trains, you will find automatic wheelchair ramps on all coaches.
Elevators in underground stations
All underground stations in Nuremberg and Fürth have at least one transparent elevator that carries you from outside the station directly to the platform. Further information on the measurements of the elevators can be found here. Defective elevators will be mentioned here. You can also subscribe to a SMS and e-mail alarm, which will inform you about our elevators.
Please note: At the underground stations Gostenhof, Bärenschanze, Maximilianstraße, Muggenhof and Schweinau tickets cannot be purchased if you use the elevator. The ticket vending machines are placed on a staircase and thus cannot be reached with a wheelchair. If you do not have a season ticket or a MobiCard you need to purchase your ticket in advance at our points-of-sale or online.
Underground stations with disability-access toilets
If you need toilets that are suitable for wheelchair users, you can find these in the underground stations "Messe", "Hauptbahnhof", "Lorenzkirche", "Weißer Turm", "Plärrer", "Röthenbach", "Rathenauplatz", "Nordostbahnhof", "Herrnhütte", "Friedrich-Ebert-Platz", "Fürth Jakobinenstraße" and "Fürth "Klinikum".
Mobility with the baby buggy
Of course, there is no extra charge to take along your baby buggy. If you need them, you will find baby care facilities at the underground stations “Lorenzkirche”, “Plärrer”, and “Röthenbach”.
Please note: At the underground stations Gostenhof, Bärenschanze, Maximilianstraße, Muggenhof and Schweinau tickets cannot be purchased if you use the elevator. The ticket vending machines are placed on a staircase and thus cannot be reached with a baby buggy. If you do not have a season ticket or a MobiCard you need to purchase your ticket in advance at our points-of-sale or online.
All tram lines in Nuremberg are serviced exclusively by low-floor vehicles. In addition to that, run-out wheelchair ramps will make it easier to get on or off – please ask the driver to activate the ramp.
Close to the doors you will find marked areas that offer enough space for wheelchairs or baby buggies. There, you will also find detailed information on the exact heights between entrance and street as well as the door positions at individual stations.
Tactile city map of the underground and tramway network
For the blind and visually impaired, we have a tactile map of the Greater Nuremberg area at the VAG Service Center (which is located in the “Königstorpassage” at Central Station). The map also includes information on the underground and tram network.
Like the trams all of our busses are low-floor vehicles as well. Additionally, the busses kneel down to the sidewalk to make entering and exiting easier. All of our Busses carry a ramp for wheelchairs, please let the driver know to activate it if you should need one. Parents with buggies or prams may use the back entrance of the bus, marked with a symbol of a pram. This way the pram or buggy can be parked on the special area on the bus, and there are nearby seats available for parents.
For customers with a long or short term handicap, travelling by public transport might pose as a challenging task. This is why we established a travel-assistance service together with the NOA.kommunal GmbH and the Nuremberg Jobcenter. We have specially trained employees who are happy to assist anyone, who feels insecure travelling by public transport. You can use the travel-assistance service Mondays – Fridays, 08:00 am – 06:00 pm; excluding bank holidays. It is important to book the service between two weeks and three days before you plan on travelling. You can book the service by phone 0911-507319135, via e-mail email@example.com or online. One day before the day you wish to travel, you will receive a confirmation by the NOA. The travel-assistance service is for free and assists you from your front door, to your destination and back. Mind, you need to purchase a valid ticket.
Travelling with crib handcarts
Kindergarten groups like to use our public transport services often to reach excursion destinations via busses or trains. To have a successful journey there are some safety regulations to keep in mind.
If you choose to travel with handcarts please note that they cannot be transported on busses. On trams and on the underground handcarts can be transported without a problem.
Due to safety regulations e-scooter must not be taken on busses or trains in the entire VGN network of the Greater Nuremberg Area. Currently a nationwide statute organizes the overall criteria for carrying e-scooters on public transport and produces security about legal issues.
Following this, public transport vehicles will have to carry four wheeled e-scooters, with a maximum length of 1,2 meters and maximum weight of 300 kg (including the passenger) on busses, if
- The stability is ensured through a braking system, which has an effect on both wheels of an axis and cannot be differentially bypassed,
- An e-scooter is able to enter the bus backwards,
- An e-scooter can tolerate certain exhilaration powers
- The producer of an e-scooter explicitly documented, that the e-scooter is suitable for the transport on busses.
The busses have to maintain an appropriate and standardized wheelchair space with an at least 28 cm overhanging retainer towards the aisle, in order to obtain a secure space to park an e-scooter.
What does this mean for e-scooter users in Nuremberg?
Since January 2018 we allow carrying e-scooters which fulfil the requirements of the statute and are marked with a pictogram on our trams and busses. Undergrounds do not have any special requirements.
Note that the pictograms can only be given out by the producers of e-scooters, which produce an appropriate vehicle for the transportation of public transport vehicles. As an e-scooter user, you carry the responsibility to have the necessary pictogram on the scooter.