• Bike your way on buses and trains
    Taking bicycles with you in VAG vehicles is easy
  • Mobility with wheelchair and baby buggy
    Reach your destinations safely

VAG Services for all your needs

We are dedicated to putting you in motion

To keep Nuremberg moving is our ultimate ambition! That is why we provide many and diverse Special Services to make your journeys as comfortable as possible. And of course we pay attention to the specific needs of our different customers in all our vehicles and stations.

Personal assistance in the VAG Customer Service Center

If you need advice or want to talk to us, we will be happy to see you in our Service Center. There, you can find information on Tickets or special bargains and of course buy any of our tickets as well as merchandise.

If you have an urgent request, please use our Contact Form to get a quick answer.

Always prepared for emergencies

For medical emergencies, we have a first aid defibrillator in our VAG Service Center.

Lost and found

Lost property found in our vehicles or facilities will be securely stored in the Lost Property Office (Ger.: Fundbüro) of the City of Nuremberg. You will find this at Siebenkeesstraße 4 – or give them a telephone call in advance, the number is: 0911 8100-9770

VAG Customer Service Center

Underground station in
Nuremberg Central Station,
Königstorpassage

Monday to Friday:
07.00 - 20.00
Saturday:
9.00 - 14.00